Waitlist Registration
When a registered player withdraws from an event, our system automatically sends a notification email to all waitlisted members/players simultaneously.
The first player who responds and registers will secure the open spot.
This ensures a fair, first-come, first-served process for all waitlisted players.
CourtReserve Refund Policy
For court rentals, open play, clinics, and leagues:
- 48+ hours before event: Full refund credit to your account balance
- 24-48 hours before event: 50% credit to your account balance (may take up to 2 business days to process)
- Less than 24 hours before event: No refunds provided
- No-shows: No refund will be provided, and you may lose priority for future registrations
For punch card users:
- No refunds will be issued within 48 hours of your session start time
- No-shows will result in no refund AND an additional punch deducted from your card
Additional information:
- All cancellations must be processed through your Court Reserve account
- All refunded amounts are credited to your Account Balance, not back to credit cards
- We recommend setting calendar reminders for your sessions to avoid cancellation fees
- If a session is automatically cancelled by the system due to low enrolment, you will receive a full refund to your original payment method (punch card or credit card). Refunds processed back to credit cards can take up to 5-10 business days to reflect on your statement.